Warranty & Returns

Warranty

All our lamps are covered by our generous 120 day warranty. In the unlikely event your lamp should fail within this period we will happily replace it with a new one. All will need is the faulty lamp returned to us so we can investigate why the lamp failed. We strive to provide the best possible lamps so we take failures seriously.

Returns

To provide the best possible customer service we have a no quibble returns policy. If you are not entirely happy with your projector lamp you can return it for a full refund within 30 days.

If the lamp is not faulty and you are returning the lamp to us you must return the lamp and the lamp box in the same condition as you received it. Please use additional outer packaging to return the lamp. If the lamp is not received back in ‘As new’ condition we will not be able to accept the return.

To send a lamp back to us either request a RMA number from your Account Page (use My Returns link) or contact us directly quoting your order number and the reason you want to return the item.

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